Returns Policy

We accept returns on eligible products within 30 days of delivery, subject to the conditions below.

A Return Authorization (RA) is required before returning any product. Please contact us for instructions.

Returns without authorization may be refused.

 

 

Exchanges and Partial Returns

To maintain product integrity and inventory accuracy:

We do NOT offer exchanges.

We do NOT accept partial returns.

Only complete systems exactly as originally shipped may be returned.

Customers wishing to replace a product must place a new order.

 

 

Return Shipping Responsibility

Return shipping is the responsibility of the customer.

If we assist by arranging return shipping or providing a return label or Bill of Lading (BOL), the cost will be deducted from the refund.

Original shipping costs are non-refundable.

 

 

Restocking Fees

All returns are inspected upon arrival.

A minimum 20% restocking fee applies to all returns.

Restocking fees may increase up to 100% depending on the condition of the returned product.

This includes, but is not limited to, products that are:

  • Opened
  • Used
  • Installed
  • Missing packaging
  • Missing parts
  • Damaged
  • Modified
  • Not in resellable condition

Products that cannot be resold may not qualify for a refund.

 

 

Non-Returnable Products

The following items are not eligible for return or refund:

  • Installed systems
  • Used systems
  • Systems missing original packaging
  • Systems missing parts or accessories
  • Systems returned incomplete
  • Systems damaged after delivery

 

 

Incorrect Items or Shipping Damage

If you receive an incorrect item or shipping damage is properly documented at delivery:

Contact us immediately.

We will work to resolve the issue promptly.

Failure to report within this timeframe may void eligibility for replacement.

 

 

Manufacturer Defects and Warranty

Mini split systems must be installed by a licensed HVAC technician.

After installation, all warranty coverage is provided by the manufacturer.

If a manufacturer defect is confirmed, the manufacturer’s warranty process will apply.

We will assist in coordinating resolution when applicable.

Documentation may be required, including:

  • Technician report
  • Manufacturer case number
  • License information

 

 

Refund Processing

Once the return is received and inspected:

Refunds are issued to the original payment method.

The following may be deducted:

  • Restocking fees
  • Return shipping costs
  • Original shipping costs (if applicable)
  • Any applicable fees due to condition

Processing time is typically 3–10 business days after inspection.

 

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